Shipping & Returns

European Delivery From £35.00 

• £35.00 to: Belgium, Denmark, France, Germany, Luxembourg, Netherlands. 3-4 working days transit time*.
• £40.00 to: Austria, Czech Republic, Finland, Hungary, Italy, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden. 4-5 working days transit time*.
• £65.00 to: Bulgaria, Cyprus, Estonia, Greece, Latvia. 6-7 working days transit time*. 
• £100.00 to:  Albania, Bosnia, Croatia, Liechstenstein, Lithuania, Macedonia, Moldova, Norway, Romania, San Marino, Serbia & Montenegro, Switzerland, Ukraine. 8-9 working days transit time*.   
• £200.00 to: Azores, Balearics, Belarus, Corsica, Gibraltar, Iceland, Madeira, Malta, Turkey. 8-9 working days transit time*.

For delivery to other countries please call us at +44 1305 777345 to order or contact us for a delivery quotation. * Transit times are approximate and subject to change.

British Forces Postal Addresses will incur an additional £12.00 charge.

Furniture delivery - Some furniture suppliers have a minimum order quantity to qualify for free delivery these are identified in the product descriptions.

Stock - If any item is temporarily out of stock, we will always do our very best to give you an accurate delivery date. If your item(s) are in stock and we receive your order before 10.00 a.m we will endeavour to ship the same day for a next working day delivery. However please allow five working days from date of despatch for your goods to arrive.

Packaging - Where ever possible we will re-use packaging when dispatching orders.

Tracking your order - We will email you when your items are being processed and delivered. If you wish to track your order please let us know and we can provide an online tracking number for use with our couriers UK Mail.

Returns & Refunds - We are dedicated to offering the highest levels of quality and service. We will be happy to refund the value of the goods or exchange any item that you are not completely satisfied with, provided it is returned complete, in an unused condition and in original packaging, within eight days of receipt with proof of purchase to:

Snowflakes Ltd
12a Frederick Place
St Thomas Street
Weymouth
Dorset
DT4 8HQ

If you are buying a car seat or base from us please check with the manufacturer that it is compatable with your car before purchasing. 

Should you need help before you return an item please ring us on the following number between 9.00am and 5.00pm Monday to Saturday 01305 777345 or email us using our contact us facility. This does not affect your statutory rights.

Please note that any postage incurred by returning the item(s) to us will not be refunded. Please obtain a certificate of posting as proof of postage as we cannot be held responsible for parcels which fail to reach us. If you have received free shipping on your purchase £6.00 will be deducted from your total refund to cover our initial shipping costs.